Privacy Policy

1. Introduction

MK Driving Lessons ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.miltondrivingschool.com or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account on our website
• Book driving lessons or services
• Contact us via email, phone, or contact forms
• Subscribe to our newsletter or marketing communications
• Purchase gift cards

This information may include:

• Name and contact information (email address, phone number, postal address)
• Date of birth
• Driver's license information
• Payment information (processed securely through third-party payment processors)
• Lesson preferences and scheduling information
• Emergency contact details

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address and browser type
• Operating system and device information
• Pages visited, time spent on pages, and navigation paths
• Referring website addresses
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and manage our driving lesson services
• To process bookings and payments
• To communicate with you about lessons, changes, and updates
• To send administrative information and service notifications
• To respond to your inquiries and provide customer support
• To send promotional communications (with your consent)
• To improve our website and services
• To comply with legal obligations and protect our rights
• To prevent fraud and ensure security

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA) or UK, our legal basis for collecting and using your personal information includes:

• Contract Performance: Processing necessary to fulfill our contract with you for driving lessons
• Consent: Where you have given explicit consent for specific purposes
• Legitimate Interests: For improving our services, marketing, and business operations
• Legal Obligations: To comply with legal requirements

5. Information Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party companies that help us operate our business (payment processors, email services, hosting providers)
• Driving Instructors: Your assigned instructor will receive necessary information to provide lessons
• Legal Authorities: When required by law or to protect our legal rights
• Business Transfers: In connection with any merger, sale, or acquisition of our business

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure SSL/TLS encryption for data transmission
• Encrypted storage of sensitive information
• Regular security assessments and updates
• Access controls and authentication measures
• Staff training on data protection

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Typically:

• Account information: Retained while your account is active and for 7 years after closure for legal compliance
• Booking records: Retained for 7 years for accounting and legal purposes
• Marketing data: Retained until you unsubscribe or request deletion
• Website analytics: Typically retained for 26 months

8. Your Data Protection Rights

Under UK GDPR and Data Protection Act 2018, you have the following rights:

• Right to Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate information
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation on how we use your data
• Right to Data Portability: Request transfer of your data to another service
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time where consent is the legal basis

To exercise any of these rights, please contact us using the details provided below.

9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are intended for individuals aged 17 and older. For learners under 18, we require parental or guardian consent. We do not knowingly collect personal information from children under 17 without proper consent.

11. International Data Transfers

Your information may be transferred to and processed in countries outside the UK/EEA. When we do so, we ensure appropriate safeguards are in place to protect your information, such as standard contractual clauses approved by the relevant authorities.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your personal data appropriately. Visit www.ico.org.uk for more information.